Track your order

Use the tracking details provided after dispatch to follow your parcel. The first carrier scan may take a few days to appear.

1. Find your tracking number

Look for your tracking number and tracking link in the shipping confirmation email after dispatch. If you cannot find it, check your spam or promotions folder, or contact us with your order number.

Processing normally takes 1–3 business days from purchase. Orders placed on weekends or public holidays begin processing on the next business day. If you have not received a shipping update after that window, contact us so we can check your order.

2. Track it

Follow the tracking link in your shipping confirmation email. You can also try your number on 17TRACK. Use SingPost tracking only if SingPost is identified as your delivery carrier. If a tracking service does not recognise the number, email us for the correct carrier link.

3. What you should expect to see

Processing: normally 1–3 business days.
Transit: normally 4–8 days after dispatch.
Total: most orders arrive within 5–13 days from purchase.

Two things are completely normal and are not signs of a problem:

It can take a few days for the first scan to appear. The number exists before the parcel is physically scanned.
Tracking may remain unchanged briefly while the parcel is in transit. There are no scan points mid-air or mid-ocean.

These are estimates, not guaranteed delivery dates. Peak periods, customs inspections, adverse weather or carrier disruption can extend them.

4. When to contact us

Write to hello@goodmessagestudio.com with your order number if:

tracking has not updated for more than 7 business days;
tracking says delivered but nothing has arrived;
the parcel arrives visibly damaged.

Clear photographs of the packaging and the product, or a short video, help us investigate in one exchange instead of five. Report transit damage or an incorrect item within 7 days of delivery; report a functional defect as soon as it appears.

If your order has not arrived within 20 business days of dispatch, contact us. A parcel confirmed lost in transit is resent or refunded in full.

5. Delivery area, costs and taxes

We ship to Singapore only. Standard tracked shipping is free, with no minimum spend, and the shipping charge at checkout is S$0.

We are not registered for Singapore GST, so none is collected at checkout. For a typical consignment whose total CIF value does not exceed S$400, Singapore import GST relief generally applies. If a carrier ever requests an unexpected payment, contact us before paying so we can verify it.