Refund policy

Last updated: 4 September 2026

THE SHORT VERSION
You have 30 days from delivery to change your mind. The hoodie must come back unworn, unwashed, with any tags attached and in its original packaging. There is no restocking fee. If the item is faulty, damaged or not what we described, we pay the return postage and you choose a replacement or a refund.

THE 30-DAY WINDOW
The 30 days run from the day the parcel is delivered, as shown by the carrier's tracking. Start a return by emailing hello@goodmessagestudio.com with your order number and the reason.

HOW A RETURN WORKS

  1. Email us. Your order number and the reason are enough. There is no form.
  2. We reply within 2 business days with a return authorisation and the correct return address. Do not post anything before you have that address: parcels sent to any other address cannot be traced and cannot be refunded.
  3. Send the parcel back with a tracked service and keep the receipt.
  4. Once it arrives and has been checked, we refund to your original payment method within 5 business days. Your bank may take a few days more to show it.

WHO PAYS THE RETURN POSTAGE
Change of mind: you pay the return postage. This is the one case where it is yours.
Faulty, damaged, incorrect or not as described: we pay. We will either send you a prepaid label or reimburse a reasonable, receipted postage cost.

CONDITION
We can only accept an item that is unworn, unwashed and free of marks, odours and pet hair, with any tags still attached. Trying it on is fine; wearing it out is not. If a returned item does not meet this condition we will email you, explain why, and send it back to you at our cost. We do not quietly refuse a refund.

FAULTY OR DAMAGED ITEMS
Email us within 7 days of delivery with photographs of the fault and of the packaging. We will replace the item, or refund it in full, whichever you prefer. This is separate from, and in addition to, the 30-day change-of-mind window.

EXCHANGES
The simplest route is a refund on the returned item and a fresh order for the size you want, which is faster than a held exchange. If you would rather we hold the swap for you, say so in your email and we will arrange it where stock allows.

REFUNDS
Refunds go back to the original payment method. We refund the price of the item. The original outbound shipping cost is refunded only where the return is our fault, or where you cancel the whole order before dispatch.

ORDERS THAT NEVER ARRIVE
See the shipping policy. A parcel confirmed lost in transit is replaced or refunded in full, and that is not treated as a change-of-mind return.

YOUR STATUTORY RIGHTS
Nothing in this policy limits any right you have under the consumer law of the country you order from, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act in Singapore. Where the law gives you more than this policy does, the law applies.

Questions: hello@goodmessagestudio.com