Refund policy

Last updated: 7 September 2026

THE SHORT VERSION

We do not accept returns, refunds or exchanges for a change of mind, an accidental purchase, personal preference or an incorrectly chosen size when the item is functional and as described. This does not limit your mandatory statutory rights.

If an item is damaged, incorrect, defective or not as described, your rights under Singapore’s Lemon Law rules are protected. We will first offer a free repair or replacement. A price reduction or refund is considered where those remedies are impossible, disproportionate, or cannot be provided within a reasonable time and without significant inconvenience.

CHANGE OF MIND

Please review the published measurements and choose carefully before purchasing. We do not offer a 30-day change-of-mind period, and personal-preference returns, refunds and exchanges are not accepted.

HOW TO MAKE A CLAIM

Email hello@goodmessagestudio.com with your order number, a clear description of the issue, and clear photographs or a short video where useful. No separate form is required.
We review the request and reply within 2 business days with specific instructions.
Do not post anything back before we provide written instructions and the correct return address. Our registered office is not a return address.

DAMAGED, INCORRECT OR DEFECTIVE ITEMS

Our goods are covered by the mandatory protections applicable under Singapore’s Consumer Protection (Fair Trading) Act and Lemon Law framework.

Transit damage or incorrect item: contact us within 7 days of delivery with photographs of the item and packaging.
Functional or hidden defect: contact us as soon as the fault appears, with clear evidence of the issue.

For an approved defective or non-conforming item, we will first arrange a free repair or replacement. If that is impossible, disproportionate, or cannot be completed within a reasonable time and without significant inconvenience, the legally applicable secondary remedy may be a price reduction or refund.

EXCHANGES

We do not exchange items because of a change of mind or an incorrectly chosen size. Replacement is available for an approved damaged, incorrect, defective or non-conforming item where stock allows.

REFUNDS

Where a refund is legally applicable and approved, it is issued to the original payment method within 5 business days. Your bank or card issuer may take additional time to display the credit.

CANCELLING BEFORE DISPATCH

If the order has not been handed to the carrier, email us immediately with your order number. We will cancel it and issue a full refund. Once the order has been dispatched, it cannot be cancelled.

ORDERS THAT DO NOT ARRIVE

Please see our Shipping Policy. If an order has not arrived within 20 business days of dispatch, contact us. A parcel confirmed lost in transit will be resent or refunded in full; this is a fulfilment failure, not a change-of-mind return.