Shipping policy

Last updated: 4 September 2026

WHERE WE SHIP
We ship worldwide. Orders are packed and dispatched by our production partner overseas, not from a warehouse in Singapore. We say this plainly because it determines how long delivery takes.

PROCESSING TIME
1 to 3 business days from the moment your order is placed. Orders placed on a weekend or a public holiday begin processing on the next business day.

TRANSIT TIME
9 to 16 business days after dispatch, so 10 to 19 business days in total. This is a realistic range, not a best case. Remote destinations, customs inspections and peak periods can push it further, and we will tell you if that happens to your order.

SHIPPING COST
A flat shipping rate is calculated at checkout and shown before you pay. Shipping is free on orders over S$120.

TRACKING
Every order is tracked. You will receive a tracking number by email once the parcel is scanned by the carrier, usually within 24 hours of dispatch. Tracking can take a few days to show movement after the first scan; this is normal and does not mean the parcel is lost.

WHEN AN ADDRESS IS WRONG
Check your address before you order. If you spot a mistake, email hello@goodmessagestudio.com immediately. We can usually correct an address before dispatch, and we cannot correct it after. A parcel returned to sender because of an incorrect or incomplete address can be reshipped once you pay the new shipping cost.

DUTIES AND IMPORT TAXES
Prices at checkout do not include the import duties or taxes of the destination country. Where those apply, they are charged by your local customs authority or carrier and are payable by you as the importer. The amount is set by your country, not by us, and we have no way to estimate it for every destination. If a parcel is refused at customs and returned to us, the original shipping cost is not refundable.

DELAYED, LOST OR DAMAGED PARCELS
If tracking has not moved for 10 business days, email us. We will open an enquiry with the carrier and keep you informed. If the parcel is confirmed lost in transit, or arrives damaged, we replace it or refund it in full, at your choice. Report damage within 7 days of delivery and include photographs.

CANCELLING AN ORDER
Email us within 12 hours of ordering and we will cancel and refund in full, provided the order has not already been dispatched. After dispatch, the returns policy applies instead.

Questions: hello@goodmessagestudio.com