Shipping policy

Last updated: 4 October 2026

WHERE WE SHIP

We currently ship to Singapore only. Orders are prepared and dispatched directly by our supplier's warehouse in China.

SHIPPING COST

Standard tracked shipping to Singapore is free, with no minimum spend. The shipping charge at checkout is S$0. The price shown for the product is the full amount we collect for the item and standard delivery.

PROCESSING AND DELIVERY TIME

Processing: normally 1–3 business days from purchase. If a product page states a different preparation estimate, that product-specific estimate applies.
Transit: normally 4–8 days after dispatch.
Total estimate: most orders arrive within 5–13 days from purchase.

Orders placed on weekends or public holidays begin processing on the next business day. These are estimates, not guaranteed delivery dates. Delivery can take longer during peak periods, customs inspections, adverse weather or carrier disruption.

TRACKING

A tracking number is emailed as soon as your parcel is handed to the carrier. It can take a few days for the first scan to appear, and tracking may remain unchanged briefly while the parcel is in transit.

TAXES AND IMPORT CHARGES

Good Message Studio is not registered for Singapore GST, so we do not collect Singapore GST at checkout. For a typical non-dutiable air or postal consignment whose total CIF value does not exceed S$400, Singapore import GST relief generally applies. If items are combined into a consignment whose total CIF value exceeds S$400, Singapore Customs may assess import GST and the carrier may charge a handling fee. If a carrier requests an unexpected payment, contact us before paying so we can verify it.

ADDRESS CHANGES

Please check your delivery address carefully before checkout. If you notice an error, email hello@goodmessagestudio.com immediately with your order number. We will try to update it, but changes cannot be guaranteed once processing has started. Additional postage may be required if a parcel is returned because the address supplied was incorrect or incomplete.

DELAYED, LOST OR DAMAGED PARCELS

Contact us with your order number if tracking has not updated for more than 7 business days, the parcel arrives visibly damaged, or tracking says delivered but nothing has arrived. Clear photographs of the packaging and product, or a short video where useful, help us investigate. Report transit damage or an incorrect item within 7 days of delivery. Report a functional defect as soon as it appears.

If an order has not arrived within 20 business days of dispatch, contact us. If the parcel is confirmed lost, we will resend it or issue a full refund.

CANCELLATIONS

You may cancel an order only before it has been dispatched. Email us as soon as possible with your order number. Once the parcel has been handed to the carrier, the order cannot be cancelled and our Return and Refund Policy applies.